Website Terms | Terms of Service | Cancellation and No-Refund | Disclaimers | Privacy Policy
Last updated: November 2026
Applies to: klifedesign.com, cano.consulting, and any other website, landing page, or online property operated by the Company.
These Website Terms of Use (“Terms of Use”) govern your access to and use of websites and online content (collectively, the “Sites”) hosted, maintained or created by Kawaiola Life Design LLC, a Colorado limited liability company doing business as “Cano Consulting” (the “Company”). By accessing or using the site, you agree to these Terms of Use. If you do not agree, do not use the site.
The Sites are operated by the Company. References to “we,” “us,” and “our” mean the Company.
All content on the Sites — including text, bios, frameworks, methodologies, articles, downloads, videos, and descriptions of programs and pricing — is provided for general informational and marketing purposes only. It is not professional, legal, financial, tax, medical, or investment advice, and it does not create any advisory or fiduciary relationship. The terms of professional services to be provided by the Company, if any, shall be governed by a separate written agreement between you and the Company as well as the Company’s Terms of Service, found at cano.consulting/legal.
Any descriptions of outcomes, growth figures, revenue improvements, case results, or testimonials reflect specific past situations and are not promises or guarantees of any particular result for you. Results depend on many factors outside our control, including each client’s own mindset, effort, decisions, market conditions, and execution. See the No-Guarantee Policy for full detail.
Unless otherwise noted, all content, branding, logos, trademarks, trade names (including Cano Consulting, The Cradle-to-Cash Operating System™, The Revenue Legacy Program™, The Contractor Command Room™, and AIPFA), frameworks, materials, and other intellectual property contained on or available through the Sites are owned by or licensed to the Company and are protected by intellectual-property laws. Your use of the Sites does not create any ownership right in such intellectual property and, except as expressly provided herein, no license to use the same is hereby granted. You may view and share links to the content contained in or available through the Sites, but you may not copy, reproduce, republish, sell, or create derivative works from it without our prior written permission.
You agree not to: (a) use the Sites for any unlawful purpose or in contravention to these Terms of Use, the Terms of Service or any Agreement; (b) attempt to gain unauthorized access to any part of the Sites or its systems; (c) introduce malware or disrupt the Sites; (d) scrape, harvest, or data-mine content except as expressly permitted; or (e) misrepresent your affiliation with the Company.
The Sites may link to or integrate third-party websites, platforms, and tools (for example, scheduling, payment, hosting, email, or social-media services). We do not control and are not responsible for third-party content, products, or practices. Your use of those services is governed by the terms and policies of such third-party websites, platforms and tools.
By opting in to receive SMS/text messages from the Company, you agree to receive recurring text messages related to our services. These messages may include, but are not limited to appointment reminders, service updates and confirmations, account-related communications, promotional offers and special announcements, as well as customer service and support messages. Message frequency may vary depending on your interactions with the Sites.
You may opt out of receiving SMS messages at any time by texting STOP to any message you receive from the Company. After you text STOP, you will receive a confirmation message indicating that you have been unsubscribed from our SMS program. After this confirmation, you will no longer receive SMS messages from the Company unless you opt back in.
Message and data rates may apply according to your mobile carrier's plan. Please contact your wireless provider for details regarding your text messaging and data charges. Wireless carriers are not liable for delayed or undelivered messages.
Your privacy is important to us. Information collected through our SMS program is governed by our Privacy Policy, which can be viewed here: cano.consulting/legal. By opting in to receive SMS messages, you acknowledge that you have read and agree to these Terms of Use and our Privacy Policy.
The Sites and all content therein are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law, and all such warranties are hereby disclaimed.
To the fullest extent permitted by law, the Company and its owner, members, employees, agents, contractors, and representatives (collectively, the “Company Group”) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Sites. Where liability cannot be excluded as a matter of applicable law, the Company Group’s total liability for damages shall be limited to the amount you paid us, if any, for access to the relevant content.
We may update these Terms of Use at any time. Changes take effect when posted. Your continued use of the site means you accept the Terms of Use as updated from time to time.
These Terms of Use are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. See Section 2.14 of the Terms of Service for the full dispute-resolution and venue provisions, which apply with equal effect here as well.
These Terms & Conditions of Service (“Terms of Service”) are the master commercial terms that govern the Services to be performed by the Company with respect to consulting (Cano Consulting) and speaking / executive coaching (AIPFA / keynote). These Service Terms apply to every proposal, price list, invoice, and signed agreement unless an Agreement expressly states otherwise. Where an Agreement and these Service Terms conflict, the Agreement controls for that engagement.
Quoted prices, package prices, and price-list figures are estimates and starting points, and are not guaranteed to be a final total amounts of Fees, unless an Agreement states a fixed flat Fee for a defined scope.
Final amounts depend on the specific client, the scope and complexity of the work, billable hours actually worked, travel, third-party costs, and the additional service Fees described below. We will communicate material changes in scope or cost in writing before continuing work that would exceed an agreed estimate.
Unless an Agreement states otherwise:
In addition to any required retainer and any quoted Fees for Services, invoices may include the following additional Fees, which are a normal part of how the Company prices and delivers its work:
| Fee | What it covers |
|---|---|
| Energy Fee | A fee reflecting the preparation, focus, and personal energy required to deliver high-touch advisory and speaking work. |
| Administrative Fee | A fee covering scheduling, document preparation, file management, correspondence, and general account administration. |
| Insurance Fee | A fee contributing to the Company’s business and professional insurance coverage maintained in connection with the Services. |
| Other Pass-Through Costs | Third-party and out-of-pocket costs such as travel, lodging, software, materials, and vendor charges, as applicable. |
These Fees are in addition to the quoted Service Fees and will be itemized or noted on the invoice or proposal. By engaging the Company, the Client agrees to these additional Fees.
A grace period of five (5) working/business days follows the due date of any retainer or invoice. Subject to the above grace period, any amount not paid when due shall accrue interest from the due date until paid in full at the rate of 1.5% per month (equal to 18% per annum), or, if such rate exceeds the maximum rate permitted by applicable law, at the highest rate permitted by applicable law. In addition, any amount not paid when due shall be subject to a $97 administrative fee. The assessment and collection of such interest and fees shall not be deemed a waiver of any other rights or remedies available to the Company.
The Company may suspend or terminate Services while an account is past due, and may require past-due balances and the next retainer to be brought current before resuming Services. The Client remains responsible for all outstanding fees for the agreed period regardless of suspension caused by non-payment.
Because retainers are earned on receipt and are paid to reserve dedicated time of the Company, the Client agrees to contact the Company first to resolve any billing question before initiating a chargeback or payment dispute. Initiating a chargeback for Services that were delivered or for a retainer that was earned is a breach of these Terms of Service.
Requests for services that materially expand the agreed scope of Services (“scope creep”) shall require a new or amended proposal and additional Fees. The Company will identify out-of-scope requests and provide an estimate of additional Fees before performing the additional work. The Company shall not be responsible for the completion of out-of-scope work unless and until agreed to in writing by you and the Company.
The Client agrees to: provide timely, accurate, and complete information; make decision-makers reasonably available; respond to requests within a reasonable time; and implement recommendations using its own judgment. Delays caused by the Client do not extend the Company’s obligations or reduce Fees, and may extend timelines. The Client agrees to timely remit payments when due.
Either party may cancel or terminate an ongoing engagement for any reason or for no reason by giving thirty (30) days’ written notice to the other party. Notice may be given by email to the addresses on file.
During the 30-day notice period, the engagement continues, the Client remains responsible for all Fees and the applicable retainer(s) due during that period, and the Company continues to perform the Services. Retainers and fees already paid or earned are not refunded on cancellation. See Section 3.
The Company may terminate an engagement immediately, without the 30-day notice, for non-payment past the grace period, any breach of these Service Terms, abusive or unlawful conduct, or if continuing would conflict with the Company’s professional or ethical obligations.
The Company provides experienced guidance, strategy, frameworks, and delivery — not guaranteed outcomes. Results depend heavily on the Client’s own mindset, ownership, follow-through, and decisions, as well as market and other factors outside the Company’s control. The Client is solely responsible for its own business, financial, legal, hiring, and operational decisions. See the No-Guarantee Policy.
To the fullest extent permitted by law, the total cumulative liability of the Company Group arising out of or relating to the Services will not exceed the total Fees actually paid by the Client to the Company for the specific engagement giving rise to the claim during the three (3) months immediately preceding the event. The Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, even if advised of the possibility.
The Client agrees to indemnify, defend, and hold harmless the Company and its owner, members, agents, contractors, referred vendors, and representatives from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) the Client’s use of the Services or any deliverable; (b) the Client’s business decisions, acts, or omissions; (c) the Client’s breach of these Service Terms; or (d) the Client’s violation of law or the rights of any third party.
These Terms of Service are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules (or, for engagements performed in and centered on Hawaii, the laws of the State of Hawaii, as the parties agree in the applicable Agreement). The parties will first attempt to resolve any dispute in good faith through direct discussion. If unresolved, and expressly subject to the Company’s rights with respect to the Client’s non-payment of amounts due, the parties agree to binding arbitration administered by a recognized arbitration provider in Colorado. The prevailing party in any dispute is entitled to recover its reasonable attorneys’ fees and costs, to the extent permitted by law. Notwithstanding the foregoing, the Company shall have the right, at its sole option, to pursue any and all remedies available at law or in equity arising from or relating to the Client's failure to pay any amounts due for Services, including without limitation initiating a court action to collect unpaid amounts, recover interest, fees, costs, and attorneys', obtaining prejudgment or post-judgment remedies, and enforcing any judgment. The parties agree that such claims for collection of unpaid amounts shall not be subject to any requirement to arbitrate, and the Client waives any objection to the Company's pursuit of such remedies.
By opting in to receive SMS/text messages from the Company, you agree to receive recurring text messages related to our services. These messages may include, but are not limited to appointment reminders, service updates and confirmations, account-related communications, promotional offers and special announcements, as well as customer service and support messages. Message frequency may vary depending on your interactions with the Sites.
You may opt out of receiving SMS messages at any time by texting STOP to any message you receive from the Company. After you text STOP, you will receive a confirmation message indicating that you have been unsubscribed from our SMS program. After this confirmation, you will no longer receive SMS messages from the Company unless you opt back in.
Message and data rates may apply according to your mobile carrier's plan. Please contact your wireless provider for details regarding your text messaging and data charges. Wireless carriers are not liable for delayed or undelivered messages.
Your privacy is important to us. Information collected through our SMS program is governed by our Privacy Policy, which can be viewed here: cano.consulting/legal. By opting in to receive SMS messages, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.
Neither party is liable for delay or failure to perform (other than payment obligations) due to events beyond its reasonable control, including natural disasters, severe weather, illness, power or internet outages, acts of government, or other emergencies (each, a “Force Majeure Event”). Notwithstanding the foregoing, in no event shall the Client’s inability to pay amounts due and owing constitute a Force Majeure Event.
The Company performs Services as an independent contractor. Nothing in these Terms of Service creates an employment, partnership, joint-venture, or agency relationship between the Company and the Client.
These Terms of Service, together with any signed Agreement and accepted proposal, are the entire agreement on their subject and supersede prior discussions. If any provision is found unenforceable, the rest remains in effect. The Client may not assign its rights or obligations hereunder or under any Agreement without the Company’s prior written consent; the Company may assign to a successor or affiliate.
This cancellation, no-refund and no-guarantee policy (“No-Guarantee Policy”) applies to all Services across both business lanes and is incorporated into every proposal, price list, invoice, and signed agreement. It exists so that expectations are clear and fair to everyone.
All Fees, including retainers, deposits, and the additional service Fees (energy, administrative, insurance, and pass-through costs), are non-refundable once paid, except where a refund is required by law.
Retainers reserve dedicated time, capacity, and preparation that the Company cannot resell once committed. They are earned upon receipt.
This applies whether or not the Client uses all of the reserved time, completes the program, or attends scheduled sessions.
The Client may cancel an ongoing engagement with thirty (30) days’ prior written notice (Section 2.10 of the Terms of Service). Fees and retainers already paid or due during the notice period are not refunded. Prepaid amounts for future periods beyond the notice period, if any, will be handled as stated in the signed Agreement.
For speaking engagements, the deposit and final payment terms in the Speaking & Executive Coaching Agreement (Section 8) apply. Deposits secure the date and are non-refundable. If the Client cancels or reschedules, the cancellation and rescheduling terms in the Speaking & Executive Coaching Agreement shall govern.
Sessions, calls, and meetings that the Client misses or cancels with less than 48 hour notice are forfeited and shall not be rescheduled or credited, unless the Company otherwise agrees in writing. Fees for these sessions, call and meetings shall apply in all respects.
The Company does not and cannot guarantee any specific result, outcome, revenue figure, growth percentage, booking, deal, contract, ranking, or return on investment in connection with the Services.
Every example, case story, testimonial, or figure shared in marketing or in sessions reflects a specific past situation and is not a promise of expectations or similar results for you. Results depend substantially on your own mindset, ownership, effort, follow-through, decisions, resources, team, timing, and market conditions — all of which are your responsibility and outside the Company’s control.
Neither the Company, its owner (Kim Cano), its members, agents, attorneys, contractors, and any referred vendors are responsible for the Client’s business results or decisions. By engaging the Company for Services, the Client accepts full responsibility for its own outcomes.
The Company may end an engagement without cause upon thirty (30) days’ prior written notice, or immediately for cause as described in Section 2.10 (Terms of Service). If the Company ends an engagement without cause before delivering work for a paid period, it will, in its discretion and as its sole obligation, either complete that paid period or provide a pro-rated credit for the undelivered, unearned portion of that specific period.
These disclaimers (“Disclaimers”) apply to the Sites, marketing, books, keynotes, coaching, consulting, and all other content and Services.
All content and Services are provided for informational, educational, and professional-development purposes only. They are not a substitute for independent professional advice tailored to your situation. You should consult your own attorney, accountant, financial advisor, or other qualified professional before making decisions. Nothing the Company provides constitutes legal, financial, tax, investment, accounting, medical, or mental-health advice.
Reading the Company’s content, attending a talk, or following the Company on social media does not create any advisory, fiduciary, attorney-client, or coaching relationship. A paid relationship arises only through a signed Agreement.
Any references to revenue, growth, profitability, or business turnarounds (including figures drawn from the Company’s own history or client stories) are illustrative and specific to past situations. They are not typical, not guaranteed, and not a representation of what you will achieve. See Section 3.5 (No-Guarantee Policy). Information may include forward-looking statements which are not to be relied upon for future results. Any forecasts, projections, estimates, anticipated savings, expected benefits, implementation schedules, performance targets, roadmaps, product development plans, or other forward-looking statements provided by the Company are illustrative only and are inherently uncertain. Such statements do not constitute representations, warranties, covenants, or guarantees of future performance or results. The Client expressly disclaims reliance on any such forward-looking statements.
Some of the Company’s keynotes, stories, books, and coaching content draw on real-life experiences that include difficult subject matter — which may include references to addiction and recovery, incarceration, law-enforcement encounters, suicide and grief, loss of family members, trauma, financial hardship, and personal crisis.
This material is shared to teach resilience, accountability, and transformation, and is handled with care. It is not intended to harm and is not a substitute for professional mental-health support. If any content raises difficult feelings for you, please prioritize your wellbeing and seek appropriate support. Attendance and engagement are voluntary, and you may step away at any time.
Testimonials and reviews reflect the personal experiences and opinions of specific individuals. They are not paid (unless disclosed), are not verified for typicality, and do not guarantee that you will have the same experience or results.
Statements about plans, strategies, goals, or expected outcomes are forward-looking and involve assumptions and risks. Actual results may differ materially. The Company is not obligated to update forward-looking statements.
Last updated: November 2026.
This Privacy Policy explains how the Company collects, uses, and protects personal information through our websites, forms, scheduling and payment tools, and in the course of providing Services.
We use personal information to: provide and deliver Services; respond to inquiries; schedule and conduct sessions; send invoices and process payments; send updates, marketing, and newsletters you have opted into; improve our websites and offerings; and comply with legal obligations.
We do not sell, share or distribute your personal information to outside marketing partners. We share it only with service providers and vendors who help us operate (such as scheduling, payment processing, hosting, email, and CRM platforms); professional advisors (such as our attorney or accountant) under confidentiality; and authorities when required by law. Referred vendors receive only the information needed to serve you, and only with your awareness.
By providing your phone number (either through the Sites or otherwise), you consent to receive SMS messages from the Company. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers that operate the text messaging service itself. You may cancel SMS messages at any time by texting STOP. You will receive a confirmation text once you have been unsubscribed. To rejoin, simply sign up again through the Site.
Our Sites use cookies and similar technologies. Some are essential for the site to function. We also use the Meta Pixel, a tool provided by Meta Platforms, Inc. (Facebook and Instagram), to measure how our ads perform and to show our ads to people who have visited our Sites. The Meta Pixel may collect information such as the pages you view, actions you take on our Sites, and browser and device data. Meta's use of that information is governed by Meta's own privacy policy. You can control cookies through your browser settings, and you can manage ad preferences in your Facebook and Instagram settings. Disabling some cookies may affect site functionality.
We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We intend to comply with all applicable United States federal, state, and local laws governing the collection, use, disclosure, storage, retention, and protection of personal information. Depending on your state of residence, you may have certain rights regarding your personal information under applicable privacy laws, including, where applicable, the right to access, correct, delete, or obtain a copy of your personal information and the right to opt out of certain uses or disclosures of personal information.
This Privacy Policy is intended to comply with applicable privacy and data protection requirements, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable U.S. state consumer privacy laws. Nothing in this Privacy Policy is intended to limit any rights that may be available to consumers under applicable law.
You may unsubscribe from marketing emails at any time using the link in those emails. Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information. To make a request, contact us at [email protected].
Our Sites and Services are intended for adults 18 and older and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time; changes take effect when posted. Questions or requests: Kawaiola Life Design LLC dba Cano Consulting, [email protected], 970-235-8800.
Kawaiola Life Design LLC dba Cano Consulting
Colorado and Hawaii Registered Small Women-Owned Business
Privacy Policy | Terms of Service | Disclaimer
Results are not guaranteed, see Disclaimer policy for more information.
© 2026 Kawaiola Life Design Personal Concierge Services LLC dba Cano Consulting. All rights reserved.